Return & Refund Policy

Izumi Cutlery — 60-Day Risk-Free Return & Refund Policy
Last Updated: August 2026

At Izumi Cutlery, we stand firmly behind the craftsmanship, edge retention, and precision balance of our Japanese-style Damascus cutlery. We want you to feel total peace of mind when investing in your kitchen. That is why every set is backed by our 100% Free 60-Day Home Trial.
If your Izumi Master set does not completely exceed your expectations, you may return it within 60 days of delivery for a full refund—with zero return shipping fees or restocking costs.
1. 60-Day Home Trial & Return Window
You have 60 calendar days from the date your package is delivered to test your knives in your own home. If you are not entirely satisfied, you can initiate a return anytime within this 60-day window.

2. 100% Free Returns (No Fees)
Restocking Fees: $0.00 (No restocking fees ever).
Return Shipping Costs: $0.00 (100% Free). We provide a prepaid return label for all returns, whether due to a damaged item or a simple change of mind.

3. Return Eligibility & Condition
To receive a full refund under our 60-Day Trial:
The set must be returned complete, including all 10 blades and the custom-branded magnetic display box.

Items should be clean, dry, and securely repacked in their original packaging to ensure safe transit back to our fulfillment center.

4. How to Initiate Your Free Return (Step-by-Step)
Email Us: Contact our customer care team at customersupport@izumicutlery.com  with your Order Number (e.g., #IZM1001) and the subject line "Return Request".
Get Your Free Label: We will email you a downloadable, prepaid return shipping label within 24 hours.
Pack & Ship: Place the knives securely inside the custom display box and outer shipping carton, attach the prepaid label, and drop the package off at any authorized carrier location (USPS/UPS).

5. Refund Processing & Timeline
Once your returned set arrives at our fulfillment facility, our team will inspect and process the package within 1–2 business days.
Your full refund will be automatically issued back to your original payment method (Credit Card, Shop Pay, PayPal, etc.).
Depending on your bank or payment provider, funds typically reflect in your account within 3 to 5 business days. You will receive an automated email confirmation the moment your refund is processed.

6. Damaged or Defective Items Upon Delivery
Please inspect your shipment upon arrival. In the rare event that a blade arrives damaged or missing from the box:

Contact us immediately at customersupport@izumicutlery.com with a quick photo of the issue.
We will immediately ship out a brand new replacement set or missing piece via express shipping at zero cost to you.

7. Contact Us

For any questions about our 60-Day Home Trial or to request your free return label, reach out to us directly:
Customer Care Email: customersupport@izumicutlery.com
Response Time: Within 24 hours (7 days a week)