Shipping Policy

Izumi Cutlery — Shipping & Delivery Policy
Last Updated: August 2026

At Izumi Cutlery, we believe that premium craftsmanship deserves exceptional care in delivery. 

We are proud to offer 100% Free Express Insured Shipping on all US orders.
1. Shipping Rates & Summary
Shipping Method    Transit Time    Cost
Express Insured Shipping    7 – 14 Business Days    FREE ($0.00)
There are no hidden handling fees or surprise charges at checkout.

2. Processing & Delivery Timeline
To give you complete transparency on when your package will arrive, your order is broken into two phases:
Order Handling & Processing Time: 1 – 2 Business Days (Monday – Friday)Orders placed before 5:00 PM EST are processed same-day. Orders placed on weekends or holidays will be processed the following business day.
Transit & Delivery Time: 7 – 14 Business Days (Monday – Friday)
Delivered directly to your door via our express carrier partners (USPS / FedEx / DHL).
Total Estimated Delivery Window: 8 – 16 Business Days from purchase date.

3. Order Tracking & Real-Time Updates
Automated Tracking Number: As soon as your order is quality-checked and dispatched, you will receive an automated shipping confirmation email containing your direct tracking number.
Live Status: You can track your package every step of the way from dispatch to final delivery using the tracking link in your email or via our website.

4. Insured Package Delivery
Every Izumi Cutlery shipment is 100% Fully Insured against loss, theft, or damage during transit:
In the rare event that your shipment is damaged upon arrival or lost by the carrier, contact our support team immediately at declansecom@gmail.com.
We will dispatch a brand new replacement set to your address at zero additional cost.

5. Address Changes & Cancellations
If you need to modify your shipping address or cancel an order, please email declansecom@gmail.com within 12 hours of placing your order.
Once an order has entered the dispatch queue, address modifications cannot be guaranteed.

6. Contact Information
If you have any questions regarding your shipment status or tracking, our customer care team is available 7 days a week:
Customer Care Email: declansecom@gmail.com
Response Time: Within 24 hours